Once an order is placed, it may take up to 2-4 business days to be processed. After an order is processed, you will receive an email notification.
2. How long before I receive my order?
Shipping times vary depending on your location and the chosen shipping method. Please refer to our shipping policy for estimated delivery times.
3. I accidentally entered the wrong shipping address. What now?
If your order has not been shipped, we can assist you in correcting the shipping address. Please contact us immediately at tulacandels@outlook.com with your order number and the correct address. However, if the order has already shipped, we are not responsible for missing orders sent to incorrect or undeliverable addresses provided by the customer.
4. Do you accept returns?
Yes, we offer a 14-day return policy after you receive your order (exceptions may apply). To be eligible for a return, the products must be unused and in the same condition as received, with the original packaging. The free gifts included in your order must also be returned in the same condition. Please send an email to info@jeunehome.com to initiate your return request.
5. How will I receive my refund for a return?
Once we receive and confirm that your order is eligible for return, you will be automatically refunded in the same payment method you used at checkout. An email confirmation will be sent once the refund is processed.
